Q: How can I get a quotation quickly?

Send us your box photo/sample/drawing, size (L×W×H), paper material (GSM/coating), target output, and your country/voltage. We will recommend the suitable model and provide a quotation.

Q: Are you a trading company or a manufacturer?

We are a manufacturer and one of the leading suppliers of paper product machinery in China, providing machine design, production, testing, and after-sales service.

Q: How do you pack the machine?

We use stretch film packing with a wooden pallet , or a wooden case upon request , to ensure safe international transportation.

Q: What are your payment terms?

Our standard payment term is 30% deposit in advance and 70% balance payment before delivery .

Q: Do you provide on-site installation/commissioning?

Yes. We can provide paid on-site installation and debugging service if required.

Q: Do you provide online after-sales support?

Yes. We provide free online after-sales support for troubleshooting, parameter tuning, and operational guidance.

Question 1

How can I get a quotation quickly?

Accepted Answer

Send us your box photo/sample/drawing, size (L&times;W&times;H), paper material (GSM/coating), target output, and your country/voltage. We will recommend the suitable model and provide a quotation.

Question 2

Are you a trading company or a manufacturer?

Accepted Answer

We are a manufacturer and one of the leading suppliers of paper product machinery in China, providing machine design, production, testing, and after-sales service.

Question 3

How do you pack the machine?

Accepted Answer

We use stretch film packing with a wooden pallet, or a wooden case upon request, to ensure safe international transportation.

Question 4

What is your production lead time?

Accepted Answer

Lead time depends on model availability and whether molds/customization are required. After confirming your specifications, we will provide an estimated schedule.

Question 5

What are your payment terms?

Accepted Answer

Our standard payment term is 30% deposit in advance and 70% balance payment before delivery.

Question 6

What maintenance is required?

Accepted Answer

Routine maintenance typically includes cleaning, lubrication, checking wear parts, and inspection of key moving components. We provide guidance based on your machine model.

Question 7

Do you provide spare parts?

Accepted Answer

Yes. We provide a spare parts list and can supply spare parts when needed. We also recommend keeping a basic spare parts kit for smoother operation.

Question 8

What training do you provide?

Accepted Answer

Training covers operation, parameter settings, daily maintenance, and basic troubleshooting. It can be delivered online and/or during commissioning.

Question 9

Do you provide on-site installation/commissioning?

Accepted Answer

Yes. We can provide paid on-site installation and debugging service if required.

Question 10

Do you provide online after-sales support?

Accepted Answer

Yes. We provide free online after-sales support for troubleshooting, parameter tuning, and operational guidance.

FAQ

Q How can I get a quotation quickly?

Q Are you a trading company or a manufacturer?

Q How do you pack the machine?

Q What is your production lead time?

Q What are your payment terms?

Q What maintenance is required?

Q Do you provide spare parts?

Q What training do you provide?

Q Do you provide on-site installation/commissioning?

Q Do you provide online after-sales support?

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